News & Resources
Three Ways to Develop Internal IT Talent
by Matt Edwards | November 18th, 2021In the wake of the “Great Resignation,” LinkedIn has been buzzing with career update posts and job change notifications. With 60% of tech professionals on the hunt for a new job in the next 12 months, you may be wondering what you can do to retain the talent you have (and maybe even attract some […]
Should Commodity Businesses Care about CX? Yes, Here’s Why
by Matt Edwards | October 28th, 2021For many businesses, a high quality Customer Experience gives them a competitive edge, drawing customers away from “the other guy.” But what if you provide a service in an industry where customers traditionally haven’t had a preference or weren’t given an option about which services they use? Yes, CX matters to you, too! Times are […]
Why Invest in a Fiber Optics Network for your Business?
by Matt Edwards | October 14th, 2021If your business is in tech (and aren’t all businesses these days?), you know the importance of a smooth-running, secure network that imposes limited downtime for employees and customers. And if your network architecture is still built on older copper cabling, you’ve probably considered upgrading to a fiber optic network. Perhaps you’ve been hesitant to […]
How WFH Is Changing Cybersecurity and Shifting Responsibility
by Matt Edwards | September 23rd, 2021The COVID-19 pandemic has radically changed the meaning of “business as usual,” particularly when it comes to working from home. Yet, remote cybersecurity is something many companies continue to struggle with, even after a year of living in this new normal. A survey of 3,000 tech execs and IT professionals found that 61% of companies […]
Common Network Bottlenecks—and What You Can Do to Avoid Them
by Matt Edwards | September 2nd, 2021A slow network is a drag—both on your patience and on your business’ productivity. At their most benign, network bottlenecks can be a minor inconvenience or temporary annoyance. But left unresolved, network bottlenecks can create performance and user-experience issues for customers, negatively impacting your bottom line and reputation. We rounded up several common causes of […]
With Increasing Cyber Attacks, How Do IT Managers Battle Shadow Devices?
by Matt Edwards | June 24th, 2021Over 2400 governments, schools, and healthcare agencies dealt with ransomware attacks in 2020. Shadow devices pose an increasing security threat to businesses trying to shield themselves from these attacks, according to a new report from Infoblox, since shadow devices open an organization up to engineering hacks, phishing, and malware injection. The report claims 35% of […]
The Right Way to Monitor Employee Computer Use
by Matt Edwards | June 14th, 2021Nobody likes creepers. However, employee monitoring technology is becoming almost as common as us being tracked by Facebook and Amazon. Nearly 80% of companies digitally monitor employees, and about half have fired employees for internet and email infractions, according to research from the ePolicy Institute. While employers have the legal right to track internet activity, […]
8 Things to Consider When Hiring an IT Manager
by Paul Hogg | May 26th, 2021The process of hiring an employee is an investment requiring a considerable amount of time. … which equals money. … and sometimes literal funds. Depending on the source, researchers claim it costs anywhere from $4,000 to $7,600 to hire a new employee (ouch!). This is why it’s so important to hire the right person for […]
Why You Can Buy NEW Hardware from the Secondary (Used) Market
by Paul Hogg | May 13th, 2021Based on its rate of growth, the management at a large internet service provider (let’s call them … Definity) thinks they’ll need a certain amount of the latest wireless modems for their customers. Definity orders that amount (plus a few extra just in case) from a major manufacturer (OEM) like Cisco. However, their customer base […]
5 Ways Outsourcing IT Services Saves Money
by Matt Edwards | April 14th, 2021When it comes to managing your technology, all businesses have to make the decision to hire their own team to handle it or outsource it to a company providing IT services. In order to decide, most of them evaluate the level of service and convenience of having IT in-house versus the cost. … and cost, […]