eBookAdd Core Value to your business with IT Financial Metrics
Many organizations consider financial metrics as just a small part of managing IT; for example, when measuring and reporting on IT financial performance, it’s rare to have the necessary knowledge, systems or processes that are required. It’s this reliance on non-financial, operational metrics that impedes justifying IT-related projects or fine tuning annual budgets.
When you include IT financial metrics in any balanced scorecard, or similar reporting, you’ll find that it does benefit and support other key metrics. Just think of service quality metrics or service level achievement reports. In other words, in the context of resources and investments, these IT financial metrics firmly establish that IT is being run as a business.