Far surpasses that of OEM and extended warranty offerings
Atlanta, Georgia—April 20, 2017—Inteleca, North America’s leading provider of IT Business Solutions, announced today that it will now be offering lifetime warranties on all hardware sold to end-users, beginning April 19, 2017. In addition, the company will continue providing an extended warranty to all resellers—far exceeding that of many hardware providers.
The move to offer lifetime warranties comes as part of Inteleca’s new brand and its established legacy of customer-centric market positioning. Inteleca continues to draw a stark comparison between its services and its competitors’ services—competitors who only offer 30 days of protection. Inteleca end-user customers can now look forward to full lifetime warranties on all IT hardware products, including the high-end networking equipment that they purchase.
The new lifetime warranty is also in lockstep with the company’s history—from its inception, Inteleca has always provided extended warranties to resellers, offering them a full 90 days. Like its end-user practice, Inteleca has always been dedicated to the reseller and channel community.
And for all end-user and reseller customers, Inteleca will also continue to offer its 10-day warranty that covers visual damage. Again, ensuring that any products delivered always meet expectations.
“Though many may find a lifetime warranty surprising—especially in this industry—we feel that it is an essential service for our customers,” commented President and CEO, Paul Hogg. “It is truly our core belief at Inteleca that our customers’ IT infrastructure is mission critical to their business. Therefore, we need to take as much of a stake in their business as they do to ensure their ongoing success. By extending them a lifetime warranty, they can now concentrate on far more important aspects of their business, knowing we are there to support them in this way.”
Inteleca end-user customers who need to exercise their warranties, will experience the company’s expert and expedited customer service. For any IT product, Inteleca will either repair it; replace it within 10 days upon receipt of the issue with the exact model, or a model with the same or better functionality; or fully refund the purchase price.
And for resellers who need warranty help, Inteleca will continue to field all service calls through their call center. If an issue cannot be resolved, the Inteleca team will immediately send a replacement and will then issue a Return Merchandise Authorization (RMA) number for the return of the defective equipment.
As North America’s leading provider of IT Business Solutions, Inteleca has become the de facto company in providing top companies with infrastructure and architecture design, hardware procurement, and maintenance services, excelling in the design of vendor-neutral solutions. Furthermore, Inteleca is in the vanguard for its cutting-edge Cisco Optical Networking Solutions.
Inteleca continues to represent all major technology brands such as Cisco, Juniper Networks, Extreme Networks, Brocade, HP, Dell, IBM and Lenovo. In addition, the company is an industry leader in all aspects of the secondary IT hardware market, including new and Inteleca-certified, pre-owned networking hardware. Inteleca is an integral part of a global partner network that facilitates equipment delivery worldwide.