IT Maintenance & 
Support

Inteleca works with you to coordinate delivery, inspection, installation and deployment of new IT hardware, ensuring it fits your specifications (and is pretty fun to unwrap).

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Specialized Services

24/7
Monitoring

Ensure systems are operational with around-the-clock monitoring, designed to detect and resolve issues

Hardware Repair & Replacement

In-house lab team that can repair your equipment or send a replacement overnight

IT
Support

Access expert IT technical support with our network engineers and certified lab-techs

Network
Security 

Enhance your security posture with advanced network security solutions, including risk assessments and cybersecurity recommendations

We’re very supportive

Get the coverage you’re looking for with a plan from Inteleca. Our maintenance and support covers way more than Original Equipment Manufacturer (OEM) packages at a fraction of the cost.

Thorough Monitoring

With our software, we proactively and remotely monitor the health of your whole network from our operations center. Your IT department can also monitor activity through a secure client portal. 

  • Provides Tier 1 support.
  • Provides Tier 1 support.
  • Performs updates and patch/release management.
  • Detects issues and events (such as warranty expiration), automatically producing service requests.
  • Immediately alerts us to incidents.
  • Monitors OEM hardware, makes service requests to the OEM, and monitors the response.
  • Monitors your customers’ hardware/network as well.

Urgent IT Support

Our engineers offer personal support and for every issue or need severity they provide the following:

  • Tier 2 and 3 support through onsite response if necessary.
  • Resolution to urgent problems.
  • Coordination with vendors/carriers.
  • Management of solutions from start to finish. 
  • Answers to questions through the help/service desk.
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What our customers say

Inteleca has proved to be an excellent resource for network hardware as well as configuration, installation and testing support as we expand our deployments of Operational Technology and address cybersecurity and NERC CIP compliance.

Steve B.

Electrical Services

The team onsite did a great job and there were no issues. We will continue to use the Inteleca team for future disposals and moves.

Chris

ERP Software

We feel very lucky to work with Inteleca as our supplier. They have been highly professional, responsible and efficient. We are especially more than impressed on how the Inteleca team goes out of their way to help correct things when they were off track. We appriciate their help and we will continue working with Inteleca moving forward whenever there is an opportunity.

Lin M

SaaS Company

Inteleca is excellent. Products were as advertised, well packed and shipped quickly. I will do business with them again (and already have!).

Kelcie B

Manufacturing

Talk to an expert

Book an appointment with an expert for a complimentary consultation.

Schedule Consultation

Let’s partner. Together, we’ll build solutions so you can Make the Most of IT.

Please fill out the form below and an Inteleca engineer will be in touch soon to get things moving.

IT Support & Sales
800-961-3094

Support
info@inteleca.com

 I am very pleased with the quality of service Inteleca provides. I sincerely appreciate your responsiveness and the way you conduct business. I look forward to doing business with Inteleca for years to come.

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