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IT Maintenance & Support

We’re Very Supportive

Get the coverage you’re looking for with a plan from Inteleca. Our maintenance and support covers way more than Original Equipment Manufacturer (OEM) packages at a fraction of the cost.

Unrivaled Savings

Extend the life of your existing hardware at a fraction of what you’d pay the people who made it. Get maintenance and support for legacy equipment, end-of-life (EOL), and end-of-service (EOS) products that OEMs will no longer touch.

Service that Suits You

Whether you need 24/7 support or next-business-day service, we’re there for you in the United States, Canada, Mexico, Western Europe, Asia-Pacific, Australia and New Zealand. That’s like half the globe!

More Than Just Equipment

Disruptions and downtime damage your company’s reputation and tax returns. Mitigate risks with peerless help-desk support and onsite hardware maintenance for current-generation and end-of-life products.

Peace of Mind

Get comprehensive management services, including real-time device monitoring. Our IT maintenance solutions guarantee OEM service levels, next-day replacement, equipment sparing, and free hugs (well, sometimes).

With our software, we proactively and remotely monitor the health of your whole network from our operations center. Your IT department can also monitor activity through a secure client portal. 

  • Provides Tier 1 support.
  • Performs updates and patch/release management.
  • Detects issues and events (such as warranty expiration), automatically producing service requests.
  • Immediately alerts us to incidents.
  • Monitors OEM hardware, makes service requests to the OEM, and monitors the response.
  • Monitors your customers’ hardware/network as well.

Our engineers offer personal support and for every issue or need severity they provide the following:

  • Tier 2 and 3 support through onsite response if necessary.
  • Resolution to urgent problems.
  • Coordination with vendors/carriers.
  • Management of solutions from start to finish. 
  • Answers to questions through the help/service desk.

Let’s Work Together to Build Your IT Solutions

Our solutions have been designed to solve any IT challenge regardless of scope or size. In fact, we can custom design a solution that fits the scope of any project from design through to implementation and beyond.