
We’re Very Supportive
Get the coverage you’re looking for with a plan from Inteleca. Our maintenance and support covers way more than Original Equipment Manufacturer (OEM) packages at a fraction of the cost.
With our software, we proactively and remotely monitor the health of your whole network from our operations center. Your IT department can also monitor activity through a secure client portal.
- Provides Tier 1 support.
- Performs updates and patch/release management.
- Detects issues and events (such as warranty expiration), automatically producing service requests.
- Immediately alerts us to incidents.
- Monitors OEM hardware, makes service requests to the OEM, and monitors the response.
- Monitors your customers’ hardware/network as well.
Our engineers offer personal support and for every issue or need severity they provide the following:
- Tier 2 and 3 support through onsite response if necessary.
- Resolution to urgent problems.
- Coordination with vendors/carriers.
- Management of solutions from start to finish.
- Answers to questions through the help/service desk.

We can accomplish a lot when working together.
No IT solution is one size fits all. With Inteleca, you partner with IT experts committed to designing custom solutions to meet the scope of your project. From design to implementation, deployment and beyond, Inteleca is with you every step of the way.
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Let’s Work Together to Build Your IT Solutions
Our solutions have been designed to solve any IT challenge regardless of scope or size. In fact, we can custom design a solution that fits the scope of any project from design through to implementation and beyond.
